Customer Services homepage > confirmation of arrival package
 
1. My package arrived in perfect condition
We do our best to package your order for international shipping. We like to hear from you if your package arrived in time and in good condition.
If you like, you can let us know that your package arrived.
[subject: package arrived]
 
2. My package arrived in bad condition
We are sorry to hear that your package arrived in bad condition. We do our best to package your order for international shipping. But even if your order is wrapped in the right way, we can not control the way your order is being handled by the postal services. If you like to file a complaint, please use the link below and fill out the form.
File a complaint due to arrival of package in bad condition.
[subject: contents damaged]