Customer Services homepage > shipping methods
 
1. About shipping
Shipping rates and shipping types depend on package weight, distance and your preference for priority or standard shipping. Insurance is added to all orders, except where not allowed or requested otherwise.

There is a good likelihood that your packages will be subject to the customs fees and import duties of the country to which you have your packages shipped.
 
2. Types of shipping
  • Federal Express International Priority Service - This is a premium worldwide service whereby Fedex guarantees the delivery of your package within the indicated timeframes. Food items to the USA are excluded from this service. If we need to locate your package within the Fedex system, Fedex offers a tracking number for us to use.
  • Postal Services - International Priority Plus Mail - This is a premium level of service for worldwide delivery of packages upto 20 kg. The Postal Services worldwide make every effort to deliver your package in the indicated timeframe. Packages sent via Priority Mail go by airmail. In our experience, priority shipments take about 4 to 8 business days to the US or Canada, to name a few.
    Your order will be placed with the Postal Services in The Netherlands not later than 2 working days after the order has been accepted.
  • Postal Services - International Priority Mail - This is our standard level of service for worldwide delivery of packages upto 20 kg. The Postal Services worldwide make every effort to deliver your package in the indicated timeframe. Packages sent via Priority Mail go by airmail. In our experience, priority shipments take about 4 to 8 business days to the US or Canada, to name a few.
    Your order will be placed with the Postal Services in The Netherlands not later than 5 working days after the order has been accepted.
  • Postal Services - International Economy Mail - This is the cheapest level of service for worldwide delivery of packages upto 20 kg. The Postal Services worldwide make every effort to deliver your package in the indicated timeframe. Packages sent via economy shipping go by surface mail. In our experience, economy shipments take about 4 to 8 business days within Europe and 25 to 30 business days to the US or Canada, to name a few. Your order will be placed with the Postal Services in The Netherlands not later than 5 working days after the order has been accepted.
 
3. Customs and import duties information
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Customs forms for all international packages list the value of your order's contents by product type. If the order is a gift, the package is marked "Gift," but the cost of the items is still stated on the customs form.

 
4. Shipping rates
Please click here for an overview of our shipping rates.
 
5. Track & Trace
FedEx shipments can be traced online. Shipments with the Postal Services can be tracked in most countries via the website of the local Postal Services. The level of detail of this information depends on the service of the local Postal Services in your country. The label/receipt number of the package will be emailed to you as soon as the package has been shipped.